Jerrie isn’t Happy

Normally I’m a happy guy. Just ask my wife. She’ll tell you that I’m happy pretty much all the time, but not today.

Now, I’m not overly unhappy right now, just a tad bit frustrated with CenturyLink. Have you heard of them? I have no idea how far their tentacles stretch, but they are certainly here in the Great NW.

My frustration is caused by their willingness to schedule an install appointment for a reasonable time, then not show up with no explanation. The arrival time for the tech was pushed out about every half hour giving me hope that at some point someone would show up. I spent most of my day watching this happen until the arrival time was pushed beyond their 5 pm limit.

Nice.

The only way to share my frustration with them is by texting someone who can’t share a reason for the delay. I’m sure they don’t know the reason, but they also don’t seem inclined to bring it to the attention of someone who can.

Here’s my last chat session:

Shadab S (6/19/2021, 2:50:18 PM): All technical support chats may be recorded for quality assurance and training purposes. Thank you for contacting CenturyLink.

You are speaking with Shadab, please give me a moment to review the information you provided.
Shadab S (6/19/2021, 2:50:20 PM): Hi, Thank you for contacting Century link, While I am pulling your account, please provide your Alternate call back number.
Jerrie (6/19/2021, 2:51:00 PM): ***REDACTED – they always ask for this, but never use it***
Shadab S (6/19/2021, 2:51:03 PM): Thank you for the confirmation. Please help me with your billing address and Email ID.
Jerrie (6/19/2021, 2:51:37 PM): ***REDACTED BY Jerrie***
Shadab S (6/19/2021, 2:51:52 PM): Thank you for the confirmation.
Shadab S (6/19/2021, 2:51:58 PM): Could you please help me what is the issue you are facing?
Jerrie (6/19/2021, 2:54:52 PM): A CenturyLink tech was scheduled to do work at the house this morning beginning around 9:30. The time was moved out about every 15 minutes until it was finally scheduled for 5:15pm to 7:15 pm. Apparently there is something wrong with the install but that info wasn’t shared and I have no way to contact the tech. I don’t even know if a tech was ever assigned.
Shadab S (6/19/2021, 2:54:53 PM): ARe we connected? ***Shadab was on the verge of disconnecting me***
Shadab S (6/19/2021, 2:55:37 PM): A i chcked there 2 ticketbin your account the tech will be visiting on21 st June for both the ticket.
Jerrie (6/19/2021, 2:55:46 PM): I’m a bit frustrated from spending a large part of my day waiting for someone to show up and no one had the courtesy to call me and let me know what is going on.
Jerrie (6/19/2021, 2:56:49 PM): I rescheduled today’s visit to the 21st because it was evident no one as going to show up today.
Shadab S (6/19/2021, 2:56:57 PM): I apologies for th eissue you are facing with
Shadab S (6/19/2021, 2:57:22 PM): Please till monday the Tech will visit and help you your issue,
Jerrie (6/19/2021, 2:57:35 PM): I’m wondering if I’ll be blessed with the same kind of service on Monday the 21st.
Jerrie (6/19/2021, 2:58:13 PM): I would like someone to tell me NOW what the hold up is.
Shadab S (6/19/2021, 2:58:26 PM): the tech will edefinetly visit on momda and help you with issue.
Jerrie (6/19/2021, 2:58:53 PM): Why didn’t he visit me today during his scheduled visit?
Jerrie (6/19/2021, 2:59:38 PM): It would have been a kind thing to do.
Shadab S (6/19/2021, 2:59:46 PM): I apologies fo th eissue you are faing with
Jerrie (6/19/2021, 2:59:54 PM): Not your fault.
Shadab S (6/19/2021, 3:00:02 PM): Ther tech will be visiting on both the cfor monday.ases
Jerrie (6/19/2021, 3:01:03 PM): Your link didn’t work. This is a scheduling problem and I’d like to communicate with that department.
Shadab S (6/19/2021, 3:01:13 PM): I asorry for the inconvenicne
Shadab S (6/19/2021, 3:01:23 PM): Thank you for Contacting Century link, Have a Nice day.
Jerrie (6/19/2021, 3:01:44 PM): Seriously! You just blew me off. Wonderful customer service.